Privacy Policy

Last Updated: 20 April 2026

Welcome to Mainteco, a facility maintenance management system. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and relevant Zimbabwean data protection principles.

1. Information We Collect

We collect the following personal data when you use the application:

• Full Name
• Email Address
• Phone Number

This data is collected when you create an account or submit maintenance requests.

We do not collect sensitive personal data.

2. Purpose of Processing

Your personal data is processed for the following purposes:

• To create and manage your account
• To submit and manage maintenance requests
• To allow technicians and authorized personnel to respond to requests
• To communicate updates regarding your requests

3. Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

• Contractual necessity: To provide the maintenance request service
• Legitimate interests: To ensure efficient facility maintenance operations
• Consent: Where applicable (e.g., account registration)

4. Data Sharing and Access

Your data is not sold or shared with third parties.

However, your information may be accessed internally by authorized personnel, including:

• Maintenance technicians
• Security personnel
• System administrators

This access is strictly limited to fulfilling maintenance requests.

5. Data Storage and Security

Your data is stored on secure cloud-based systems.

We implement appropriate technical and organizational measures, including:

• Access controls and authentication
• Data encryption where applicable
• System monitoring and security practices

6. Data Retention

Your personal data is retained only for as long as necessary to:

• Provide the service
• Maintain maintenance records
• Comply with legal obligations

7. Your Rights (GDPR and Applicable Laws)

You have the following rights regarding your personal data:

• Right of Access: Request access to your data
• Right to Rectification: Correct inaccurate data
• Right to Erasure: Request deletion of your data
• Right to Restrict Processing
• Right to Data Portability
• Right to Object: Object to certain processing activities
• Right to Withdraw Consent

You can exercise these rights through your account settings or by contacting us.

8. Account Deletion

You may delete your account at any time through the application. Upon deletion, your personal data will be removed or anonymized, unless retention is required by law.

9. International Data Transfers

We do not intentionally transfer your data outside your country. If such transfers occur (e.g., cloud services), appropriate safeguards will be implemented in line with GDPR requirements.

10. Data Protection Responsibility

We are committed to ensuring your data is handled responsibly. For any privacy-related concerns, please contact the system administrator or support team via the application.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Users will be notified through in-app notifications or other appropriate communication channels.

12. Contact Information

If you have questions about this Privacy Policy or your data, please contact us through the application.